HCP
Engagement 2.0
Program
New omnichannel principles are unfolding at the forefront of our changing landscape; businesses are now inclining to favor more hybrid interactions, Organizations that lead rather than just adapt to change are the ones who will flourish in this new environment.
- Module1. Mindset, the New Rep’s role
- Module2. Omnichannel & Customer focus
- Module3. Engagement 2.0 skills
- Module4. Creating Customer plans
- SIMULATIONS & ROLEPLAYS
